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Policies

Appointment Policy

We value the trust and respect in our practitioner-patient relationship. Arriving late may reduce your treatment time. While we strive to provide your full session within your scheduled time, being more than 15 minutes late may require us to reschedule. For complete information on fees, please refer to our cancellation policy.

No Show/ Cancellation Policy

At Magnetic, we maintain a 24-hour Cancellation/No-Show Policy to ensure timely appointments for all guests and to honor our providers’ time. Any appointment that is either a no-show or canceled within 24 hours will incur a fee as listed below, which will be automatically charged to the credit card on file:

  • Injectable appointment: $75
  • Skin Health appointment: $50


All patients with a history of three no-shows or late-cancel appointments will be required to prepay in full for future services when booking. The prepaid amount is nonrefundable if the no-show or late-cancellation policy is violated. If the appointment is rescheduled within 24 hours, the amount will be credited to the account for future visits.

We value both our patients’ and providers’ time, and no-shows or late cancellations leave us without enough time to fill potential openings. The Magnetic team appreciates your understanding of our cancellation policy, which helps us continue to provide the best care while respecting everyone’s time.

By booking an appointment, you agree to our no-show and cancellation policy.

Refund Policy

All services rendered are considered final at the time of purchase, and no refunds will be issued. Aesthetic outcomes can vary from individual to individual, and while we strive to meet your expectations, results cannot be guaranteed. The client is responsible for any additional treatments required to reach the desired outcome. 

Retail Products

Products are not eligible for refunds. If a product is found to be defective, it may be exchanged within 14 days for the same item.

Gift certificates are final sale and cannot be refunded. 

Pet Policy

Please leave all non-service animals at home. Although we love furry friends, we ask they be left at home during your appointments at Magnetic. Thank you for your understanding and cooperation. 
BG Icons | Magnetic Aesthetics | Reno, NV

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